Refund and Return Policy for Nexusalipc

Effective Date: January 7, 2025

At Nexusalipc, we take great pride in the quality of our products and aim to provide you with an exceptional shopping experience. However, we understand that, in some cases, a return or refund may be necessary. This Refund and Return Policy outlines the process for returns, exchanges, and refunds for purchases made on our website. By purchasing from Nexusalipc, you agree to the terms and conditions described below.

Nexusalipc is located at 1851 North Ave, Burlington, Vermont (VT), 05401. If you have any questions about this policy or need assistance with a return or refund, please feel free to contact us using the information provided below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Return Period: Returns must be initiated within 30 days from the date of delivery.
  • Condition of Product: The product must be unused, undamaged, and in its original condition. All original packaging, accessories, and documentation must be included.
  • Non-Returnable Items: Certain products, such as personalized items or downloadable software, may not be eligible for return. Please check the product description or contact us for clarification.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer support team via email at info@nexusalipc.com or call us at (802) 862-2955 to request a return authorization. Please include your order number, reason for the return, and details of the item you wish to return.

  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.

  3. Return Shipping: You are responsible for the cost of return shipping unless the item is defective or damaged. We recommend using a trackable shipping service to return your item, as Nexusalipc cannot be responsible for items lost in transit.

  4. Inspection: Once we receive the returned product, we will inspect it to ensure it meets the conditions for return. If the product is in acceptable condition, we will proceed with the refund or exchange process.

3. Refunds

After we receive and approve your returned item, we will process your refund as follows:

  • Refund Method: Refunds will be issued to the original method of payment.
  • Refund Processing Time: Please allow 5-10 business days for the refund to be processed. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
  • Restocking Fee: In some cases, a restocking fee may apply, particularly for products that are returned without their original packaging or accessories. The restocking fee will be deducted from your refund.
  • Partial Refunds: If the product has been used or is not in original condition, we may issue a partial refund or deny the return.

4. Defective or Damaged Items

If the product you received is defective or damaged, please contact us within 7 days of receiving the item. We will arrange for a return at no additional cost and provide a full refund or exchange.

Please retain all packaging and provide photos of the damage to help us process your claim quickly.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process outlined above and then place a new order for the desired product. We are unable to process exchanges directly, but we will issue a full refund for returned items that meet our return criteria.

6. Order Cancellations

Orders can only be canceled before they are shipped. If you wish to cancel an order, please contact us as soon as possible at info@nexusalipc.com or call (802) 862-2955. If the order has already been processed and shipped, please follow our standard return procedure.

7. Shipping Charges

Shipping charges are non-refundable unless the return is due to a defective or damaged item. If you are returning an item for a reason other than a defect, you will be responsible for the cost of return shipping.

8. International Returns

For international orders, the return process is the same as for domestic orders, but the customer is responsible for return shipping and any associated customs fees. Refunds for international returns will be processed in U.S. dollars.

9. Contact Information

If you have any questions or concerns about our Refund and Return Policy or would like to initiate a return, please contact us using the following details: