Shipping Policy of Nexusalipc
Effective Date: February 13, 2025
At Nexusalipc, we are committed to delivering high-quality products efficiently and securely. This Shipping Policy outlines our shipping methods, estimated delivery times, shipping costs, and other essential details to ensure a smooth shopping experience.
1. General Shipping Information
- Nexusalipc ships products domestically across the United States and to select international locations.
- Orders are processed and shipped Monday through Friday, excluding holidays.
- Customers will receive an email confirmation with tracking details once their order has been dispatched.
- Shipping fees, delivery times, and available shipping options will be provided at checkout.
2. Processing Time
- Orders are typically processed within 1-3 business days after payment confirmation.
- Custom or special-order items may take additional time to process.
- Orders placed after 2:00 PM EST will be processed on the next business day.
💡 Note: Processing times may vary during peak seasons or due to unforeseen delays.
3. Shipping Methods and Estimated Delivery Times
Nexusalipc offers several shipping options to meet different customer needs. Estimated delivery times are as follows:
3.1 Domestic Shipping (United States)
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 5-7 business days |
| Expedited Shipping | 2-3 business days |
| Overnight Shipping | 1 business day |
- Standard Shipping: Ideal for cost-effective delivery.
- Expedited Shipping: A faster option for urgent orders.
- Overnight Shipping: Orders placed before 2:00 PM EST will be delivered the next business day.
3.2 International Shipping
| Region | Estimated Delivery Time |
|---|---|
| Canada | 7-10 business days |
| Europe | 10-15 business days |
| Asia & Australia | 12-20 business days |
- International shipping times vary based on customs processing and local carriers.
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
4. Shipping Costs
- Shipping fees are calculated at checkout based on the shipping method, destination, and product weight.
- Free shipping may be available for orders that meet a minimum purchase requirement (as advertised on our website).
- Expedited and Overnight Shipping options may incur additional charges.
5. Order Tracking
- Once your order has been shipped, you will receive an email with a tracking number.
- Customers can track their order using the tracking link provided or through our Order Tracking Page.
6. Lost, Delayed, or Damaged Shipments
- Nexusalipc is not responsible for shipping delays caused by weather conditions, carrier issues, or customs processing.
- If your order is lost in transit, please notify us within 7 days of the expected delivery date so we can assist with filing a claim.
- If you receive a damaged package, take photos and contact us within 48 hours to initiate a claim with the carrier.
7. Address Accuracy and Delivery Issues
- Customers are responsible for providing an accurate shipping address at checkout.
- If a package is returned due to an incorrect address, the customer will be responsible for reshipping fees.
- If a package is marked as “Delivered” but not received, we recommend checking with neighbors, household members, or contacting the carrier directly before reaching out to us.
8. Order Changes and Cancellations
- Orders can be modified or canceled within 24 hours of placement, provided they have not been processed for shipping.
- Once an order has been shipped, it cannot be canceled, and customers must follow our Return Policy.
9. Contact Us
For any questions or concerns regarding shipping, please contact our customer support team:
📍 Address: 1851 North Ave, Burlington, Vermont (VT), 05401
📞 Phone: (802) 862-2955
📧 Email: info@nexusalipc.com
🌐 Website: https://nexusalipc.com/